If you have already tried these troubleshooting tips and are still having trouble you can contact ITS via the ITS Support Portal. If you are having trouble connecting to your account for finding your Drive folder Google’s support pages for fixing problem in Drive for Desktop has some great tips for both computers and mobile devices. Learn more about offline access for Google file types on Google’s official support page. If “Available offline” is grayed out or not selectable, the file is most likely a Google file type (Docs, Sheets, Slides, Forms). Right-click or control-click (Mac) on the file or folder.Any changes you make to these files and folders will be saved locally until the next time your computer connects to the internet, then it will sync automatically to your Drive. You can choose to have specific files and folders saved for offline use. The streaming option for syncing your Drive requires an internet connection, but there may be times when you know you will not have internet access or you aren’t sure. To pin the accessible folder, you can right-click or control-click the Drive folder on the left-hand list in your Finder and choose “Add to Dock”. To pin the application, right-click or control-click on the application in the Applications folder in Finder and choose “Add to Dock”. Pin to Start - adds the Drive as a tile to the right-hand side of the Start menu.Pin to Quick Access - adds the Drive to the Quick Access section of your File Explorer.To pin the accessible folder, you can right-click on the Drive folder from File Explorer and choose “Pin to Quick Access” and “Pin to Start”. To pin the application, you can right-click it from the app list in your Start menu and choose “Pin to Start”. Having the app in an easy-to-find location helps you get it back open and logged in so you can access your files and folders again. Some system updates close the application or log you out, making the folder disappear. In order to make it easier to find the app - pin it! You can pin both the accessible Drive folder and the application. Click the gear icon in the top-right corner of the preferences window. Choose " Preferences" from the drop-down menu.Click the Gear icon on the top-right corner of the popup that appears.Click on the Drive for Desktop icon ( refer to our "find the app" section).To find these settings in your desktop app: Learn more about the settings and what you can do on Google’s official support page. Proxy settings - keep set to “Auto-detect”.Launch Google Drive when you login to your computer - keep checked so it is always on for you.Show Google Drive in Quick Access in File Explorer (Windows) - keep check to find the folder more easily.Show Google Drive in Favorites in Finder (Mac) - keep checked to find the folder more easily.Real-time Presence in Microsoft Office - keep checked to see if someone is using a shared file.If you would like to make some changes, here are some of the things we highly recommend that you keep: The settings window for the app allows you to streamline the way the app works for you if needed, but we recommend using the default settings. Double-clicking the app icon will start the app and add the icon to the top-right of your screen (as described above). When the app is not running, you can find the Drive app in your Applications folder in Finder listed as Google Drive. Clicking on the icon will bring up the app window and your Settings can be found by clicking the gear icon on the top-right corner, then click “Preferences”. When the app is running you can find the Drive icon on the top-right of your screen near where your date, time, and battery information is located. Clicking on the icon will start the app and add the icon to the bottom-right of your taskbar (as described above). When not running you can find the app listed under “G” for Google Drive in the list of apps in your Start Menu. You may have to click on the upwards carrot ( ^ ) to show hidden icons and it will be in that popup window. When running you can find the Drive icon on the bottom-right of your screen. This icon is found in different places, depending if you are using Windows or Mac. When running the Drive app will have an icon with the Google Drive symbol on your computer that gives you access to your settings and preferences and shows you recent activity. This could cause issues with file space on your computer, so Mirroring is not recommended. Mirroring will add a copy of all of the files you have access to on your computer. By default, it will be set to Streaming, which we highly recommend. Once successfully logged in Drive for Desktop will give you the option to go to the app’s Preferences to choose how you want to sync your Drive.
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